Privacy Policy

We are pleased that we have piqued your interest in our region and our offerings. Protecting your privacy and personal data is very important to us. Therefore, the collection and use of your data is always in accordance with the provisions of the General Data Protection Regulation (EU) 2016/679 (GDPR), the Federal Data Protection Act (BDSG), and the Telemedia Act (TMG). In the following, we – as the controller – therefore inform you about which data we collect and how we process this data.

1. Personal data
Personal data within the meaning of the GDPR is all information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Personal data will only be stored to the extent necessary to provide the booked service, to comply with legal requirements or for the purpose stated below.

2. Anonymized data / log files
You can visit our website without the collection of personal data. However, each time you visit our website, certain anonymized data is stored, such as which page or service was accessed. However, this data is not personal and therefore not subject to the legal regulations of the GDPR or the BDSG.
The website operator or page provider collects data about accesses to the site and stores it as "server log files". The following data is logged in this way:

• IP address of the requesting computer,
• Date and time of access,
• Name and URL of the retrieved file,
• Website from which access is made (referrer URL),
• used browser and, if applicable, the operating system of your computer as well as the name of your access provider.

The data mentioned are processed by us for the following purposes:

• Ensuring a smooth connection of the website,
• Ensuring comfortable use of our website,
• Evaluation of system security and stability as well
• for further administrative purposes.

The legal basis for data processing is Art. 6 para. 1 p. 1 lit. f DSGVO. Our legitimate interest follows from the data collection purposes listed above. In no case we use the collected data for the purpose of drawing conclusions about you.

The data collected is only used for statistical analysis and to improve the website. However, the website operator reserves the right to check the server log files subsequently if there are concrete indications of illegal use.

Anonymous data is collected solely for statistical analysis to improve our services. Please note the "Right to Information / Right of Withdrawal" section for further information.

3. Purpose of collecting personal data
However, the collection of personal data becomes essential if you book a stay or other service through our portal, contact us, subscribe to our newsletter, or use other services on our site that require personal data. This includes purchasing vouchers and participating in competitions.

In accordance with legal regulations and in the spirit of data economy, we generally only collect data that is necessary to provide this specific service. If we request additional information on our forms, this information is always voluntary and marked as such.

The temporary storage of the IP address by the system is necessary to enable delivery of the website to the user's computer. For this purpose, the user's IP address must be stored for the duration of the session. Storage in log files also occurs to ensure the functionality of the website. Furthermore, the data helps us optimize the website and ensure the security of our information technology systems. The data is not evaluated for marketing purposes in this context. These purposes also constitute our legitimate interest in data processing pursuant to Art. 6 (1) (f) GDPR.

In the event of a booking of a stay or other service, the data collected will be used to process this booking, for advertising purposes within the legal requirements and for statistical purposes.

If you subscribe to our newsletter, we will also store and use the personal data and data about your trip that you provided when booking on the basis of Art. 6 (1) (f) GDPR in order to be able to provide you with the best possible service as a newsletter subscriber.

We also use the personal data we store to maintain customer relationships, to provide customer support (e.g. information about the course of your stay), to carry out our own advertising and marketing measures (e.g. sending catalogs or other advertising mailings by post) and to process orders.

4. Legal basis for the processing of personal data

Insofar as we obtain the consent of the data subject for processing of personal data, Art. 6 para. 1 lit. a EU General Data Protection Regulation (GDPR) as legal basis.

In the processing of personal data necessary for the performance of a contract of which the data subject is a party, Art. 6 para. 1 lit. b DSGVO as legal basis. This also applies to processing operations required to carry out pre-contractual actions.

If processing of personal data is required to fulfill a legal obligation that our company is subject to, Art. 6 para. 1 lit. c DSGVO as legal basis.
In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 para. 1 lit. d GDPR serves as the legal basis.

If processing is necessary to safeguard the legitimate interests of our company or a third party, and if the interests, fundamental rights and freedoms of the data subject do not outweigh the former interest, Art. 6 para. 1 lit. f DSGVO as legal basis for processing.

5. Disclosure of personal data to third parties
Your personal data will only be passed on within the relevant provisions, in particular those relating to competition and data protection law.

To the extent that this is necessary for the provision of the contractual service owed by us or to fulfill legal obligations, your data will also be passed on to subcontractors or service providers to provide the service in our name or on our behalf (e.g. technical processing of mail and email dispatch, customer service).

In addition, the data will be passed on to persons or companies to process your booking, in particular to hosts, hotels, local service providers and authorities, etc.

In addition, your data will be disclosed and transmitted to third parties if we are obliged to do so by law or as a result of legally concluded legal proceedings.

This applies in particular in the following cases:

• the transfer according to Art. 6 para. 1 p. 1 lit. f DSGVO is required to assert, exercise or defend legal claims and there is no reason to assume that you have a predominantly legitimate interest in not disclosing your data,
• in the event that there is a legal obligation to transfer data in accordance with Art. 6 (1) (c) GDPR,
• this is legally permissible and is necessary for the processing of contractual relationships with you according to Art. 6 (1) (b) GDPR, and of course if

You have given your express consent in accordance with Art. 6 (1) (a) GDPR

You have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used, and machine-readable format. You also have the right to transmit this data to another controller without hindrance from the controller to whom the personal data was provided.

6. Storage and deletion of data
Your personal data will be stored for the purposes stated under "Purpose of collecting personal data." The legislature has issued a variety of retention obligations and periods. After these periods have expired, the corresponding data will be routinely deleted. If data is not affected by this and is no longer required for the purposes stated in Article 17, Paragraph 3, it will be deleted when the purposes stated under Points 3 and 4 no longer apply.

7. Use of cookies
We only use cookies (small computer files containing text information that the web server sends to your internet browser) when doing so provides you with a benefit. For example, some notices will only appear once if you allow us to set a cookie. Our cookies also have an expiration date. If you manually delete your cookies before they expire, you will receive a new one the next time you visit the site, unless you block the cookie from being saved.

The technical specifications stipulate that only the server can read a cookie sent by it. We assure you that no personal data is stored in cookies.

Unfortunately, using our services is only possible to a limited extent without accepting cookies. We therefore recommend that you permanently enable cookies for our website. Most internet browsers are set to automatically accept cookies. However, you can deactivate cookies and configure your internet browser to notify you as soon as cookies are sent.

8. Newsletter and customer communication

To subscribe to our newsletter, you must enter your email address in the required field. Providing additional personal information during registration (title, first name, last name, date of birth, preferred departure airport) is voluntary.

Your voluntary information will be used to personalize the newsletter for you.
If you subscribe to our newsletter, we will also store and use the data you provide when booking or registering about yourself, your orders and your travel services in order to be able to provide you with the best possible service as a newsletter subscriber.

The data you enter into the input form when registering for the newsletter will be used exclusively for sending the newsletter. Unless we use a third-party provider to send the newsletter, no data will be passed on to third parties in connection with the processing of the data for sending the newsletter.

After you register, we will send you an email to the email address you provided, asking you to confirm that you would like to receive our newsletter in the future. If you do not confirm your registration, the data you provide will not be processed further and will be deleted in accordance with legal regulations.
After your confirmation, we will save your email address so that we can send you the newsletter. We also save your IP address, the time of your newsletter registration, and the time of confirmation in order to verify your registration and, if necessary, investigate any possible misuse of your personal data.

The newsletter is sent on the basis of your consent in accordance with Art. 6 (1) (a) GDPR.
To the extent that the processing is otherwise based on our legitimate interests (such as logging the registration process), the legal basis is Art. 6 (1) (f) GDPR. The legal basis for sending the newsletter and advertising via email following the sale of goods or services is Section 1 (7) of the German Unfair Competition Act (UWG).

We will store your above-mentioned data as long as you are subscribed to the newsletter or as long as it is necessary to achieve the above-mentioned purposes.
If you no longer wish to receive our newsletter, click the "Unsubscribe" link at the bottom of all emails we send. Alternatively, you can send us an email to: tourist@etm-er.de .

We only want to send you newsletters that interest you. We therefore evaluate your user behavior with regard to the newsletter using cookies and similar technologies. This means that we record, for example, whether and when you read the newsletter, and whether and which links you click in the newsletter email. We link this data to your user behavior on our website and create a user profile based on the aforementioned data. The evaluation of this data serves exclusively to, for example, adapt the newsletter to your individual interests, optimize our offering for our newsletter recipients, and measure the success of the newsletter.
 
If you have given us your consent, the legal basis for processing is Art. 6 (1) (a) GDPR. If the processing is otherwise based on our legitimate interests, the legal basis is Art. 1 (6) (f) GDPR.
If you have given us your consent to the above-mentioned processing of your data, you can object to the analysis of your user behavior at any time by clicking the separate "unsubscribe from newsletter tracking" link included in every newsletter email. Alternatively, you can send us an email to: tourist@etm-er.de .

9. Use of Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Inc. Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in Ireland. Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators, and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the data on Google's behalf. Google will never associate your IP address with other Google data. You may prevent cookies from being installed by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

The Google tracking codes on this website use the "_anonymizeIp()" function. IP addresses are therefore only processed in abbreviated form to prevent direct personal identification. Data collection and storage can be revoked at any time with future effect. For the revocation to be permanent, the browser used must accept cookies. Alternatively, data collection can be revoked by using a Google browser plug-in to prevent the information collected by cookies (including your IP address) from being sent to and used by Google Ireland Limited. The following link will take you to the corresponding plug-in: https://tools.google.com/dlpage/gaoptout?hl=de

For your current browser session, you also have the option of completely removing web analysis by Google Analytics using the following buttons.

10. Use of fonts from fonts.com
Our online presence uses "fonts.com," a font service provided by Monotype Imaging Holdings Inc. ("fonts.com"), Monotype GmbH, Horexstraße 30, 61352 Bad Homburg, Germany. Each time this website is accessed, files are loaded from a "fonts.com" server to display the text in a specific font. Your IP address may be transferred to a "fonts.com" server and stored as part of the usual weblogs. The further processing of this information is the responsibility of "fonts.com." For the relevant terms and settings, please refer to the privacy policy of "Monotype Imaging Holdings Inc.") https://www.monotype.com/de/rechtshinweise/datenschutzrichtlinie/
For your current browser session, you also have the option of completely removing the integration of the font service using the following buttons.

11. Use of Google Maps
Our website uses Google Maps and the Google Maps API to visually display a map and geographical information. When you use Google Maps, Google also collects, processes, and uses data about the use of Maps functions by website visitors. Further information about data processing by Google can be found in Google's privacy policy at http://www.google.com/privacypolicy.html. There you can also change your settings in the privacy center so that you can manage and protect your data. The Google Maps terms of use can be found at https://www.google.com/intl/de_de/help/terms_maps.html

12. Security, questions and suggestions, responsible person
Security also depends, to a large extent, on your system. You should always treat your access information confidentially, never allow your web browser to save passwords, and close the browser window when you finish visiting our website. This will make it more difficult for third parties to access your personal data.

Use an operating system that can manage user rights. Set up multiple users on your system, even within your family, and never access the internet with administrator rights. Use security software such as virus scanners and firewalls, and keep your system constantly up to date.

The controller of this website within the meaning of the General Data Protection Regulation and other national data protection laws of the Member States as well as other data protection regulations is:

Erlangen Tourism and Marketing Association
Werner-von-Siemens-Straße 32b
91052 Erlangen


13. Right to information / right of withdrawal; further rights of data subjects
To withdraw your consent to the use of data, to request information or to request correction, blocking or deletion, please contact:
Erlangen Tourism and Marketing Association
Werner-von-Siemens-Straße 32b
91052 Erlangen
Email: tourist@etm-er.de

You have the right:

• in accordance with Art. 15 GDPR to request information about your personal data processed by us. In particular, you can request information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right of complaint, the origin of your data if it has not been collected by us, as well as the existence of automated decision-making including profiling and, if applicable, meaningful information about its details;
• in accordance with Art. 16 GDPR to immediately demand the correction of incorrect or completion of your personal data stored by us;
• pursuant to Art. 17 GDPR to request the erasure of your personal data stored by us, unless the processing is necessary for the exercise of the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the establishment, exercise or defense of legal claims;
• to request the restriction of the processing of your personal data in accordance with Art. 18 GDPR, insofar as the accuracy of the data is disputed by you, the processing is unlawful, but you object to its erasure and we no longer require the data, but you need it for the assertion, exercise or defense of legal claims or you have objected to the processing in accordance with Art. 21 GDPR;
• pursuant to Art. 20 GDPR to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request the transfer to another controller;
• to revoke your consent at any time in accordance with Art. 7 (3) GDPR. This has the consequence that we may no longer continue the data processing based on this consent for the future, and
• to complain to a supervisory authority in accordance with Art. 77 GDPR. As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.

These rights are, of course, available to you free of charge. To revoke your consent to data use, request information, correction, blocking, or deletion, or exercise other data subject rights, please contact:

Erlangen Tourism and Marketing Association
Werner-von-Siemens-Straße 32b
91052 Erlangen

Phone: +49 (0) 9131 8951-0
Fax: +49 (0) 9131 8951-55
Email: tourist@etm-er.de

To exercise your rights as a data subject, such as information, correction, blocking or deletion of your personal data, please do not contact the data protection officer directly, but first contact the above-mentioned department of the data protection officer directly, which will process your request immediately.


14. Competent supervisory authority
You can contact the supervisory authority responsible for complaints within the meaning of Art. 77 GDPR using the following contact details:

Bavarian State Office for Data Protection Supervision (BayLDA)

Promenade 27
91522 Ansbach
Phone: + 49 (0) 981 53 1300
Fax: +49 (0) 981 53 98 1300
Email: poststelle@lda.bayern.de

15. Newsletter - Cancellation
If you no longer wish to receive our newsletter or promotional emails, please click on the "Unsubscribe" link at the bottom of all emails we send.